/* ============================================================
   Aria — Centro de agentes. Tema CLARO y amigable.
   ============================================================ */
:root{
  --bg:#f5f6fb;            /* fondo suave */
  --bg-2:#eef0f8;
  --card:#ffffff;
  --border:#e7e9f2;
  --border-2:#eef0f6;
  --ink:#2b3040;          /* texto principal (no negro puro) */
  --muted:#7b8296;
  --muted-2:#a8adbd;
  --primary:#5b5bd6;      /* indigo amigable */
  --primary-soft:#ecebfb;
  --primary-ink:#4a48c4;
  --green:#16a34a; --green-bg:#e7f6ec;
  --amber:#d97706; --amber-bg:#fdf2e2;
  --red:#dc2626;   --red-bg:#fdeaea;
  --blue:#2563eb;  --blue-bg:#e8effd;
  --violet:#7c3aed;--violet-bg:#f1eafe;
  --sh:0 1px 2px rgba(30,35,60,.04), 0 4px 16px rgba(30,35,60,.05);
  --sh-lg:0 8px 30px rgba(40,45,80,.12);
  --sans:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Helvetica,Arial,sans-serif;
  --mono:"SF Mono",ui-monospace,Menlo,Consolas,monospace;
  --r:14px;
}
*{box-sizing:border-box}
html,body{margin:0;height:100%}
body{background:var(--bg);color:var(--ink);font-family:var(--sans);font-size:14px;line-height:1.55;-webkit-font-smoothing:antialiased}
a{color:inherit;text-decoration:none}
button{font-family:inherit;cursor:pointer}
input,select,textarea{font-family:inherit;color:var(--ink)}
::placeholder{color:var(--muted-2)}

/* ---------- Login ---------- */
.login{display:flex;align-items:center;justify-content:center;height:100vh;padding:20px;
  background:radial-gradient(1200px 600px at 50% -10%, #ecebfb 0%, var(--bg) 55%)}
.login-card{width:370px;background:var(--card);border:1px solid var(--border);border-radius:20px;padding:34px;box-shadow:var(--sh-lg)}
.login-card h1{font-size:22px;margin:0 0 2px}
.login-card p{color:var(--muted);margin:0 0 22px;font-size:13px}
.login-card label{display:block;font-size:12.5px;color:var(--muted);margin:14px 0 6px;font-weight:600}
.login-card input{width:100%;padding:12px 13px;background:#fbfbfe;border:1px solid var(--border);border-radius:11px}
.login-card input:focus{outline:none;border-color:var(--primary);background:#fff}
.login-card button{width:100%;margin-top:22px;padding:13px;background:var(--primary);border:none;border-radius:11px;color:#fff;font-weight:700;font-size:15px}
.login-err{color:var(--red);font-size:13px;margin-top:12px;min-height:18px}

/* ---------- Layout ---------- */
.app{display:none;grid-template-columns:238px 1fr;height:100vh}
.app.on{display:grid}
.sidebar{background:var(--card);border-right:1px solid var(--border);display:flex;flex-direction:column}
.brand{display:flex;gap:11px;align-items:center;padding:20px 20px 16px}
.logo{width:36px;height:36px;border-radius:11px;background:linear-gradient(135deg,#6d6be8,#8f7bf0);display:flex;align-items:center;justify-content:center;color:#fff;font-weight:800;box-shadow:0 4px 12px rgba(91,91,214,.35)}
.brand .t{font-weight:800;font-size:16px;letter-spacing:-.2px}
.brand .s{font-size:11.5px;color:var(--muted)}
.nav-sec{font-size:10.5px;color:var(--muted-2);text-transform:uppercase;letter-spacing:.1em;padding:16px 20px 6px;font-weight:700}
.nav a{display:flex;align-items:center;gap:11px;padding:9px 14px;margin:1px 10px;color:var(--muted);font-size:14px;border-radius:10px;font-weight:500}
.nav a .ic{width:18px;text-align:center;opacity:.85}
.nav a:hover{background:var(--bg-2);color:var(--ink)}
.nav a.active{background:var(--primary-soft);color:var(--primary-ink);font-weight:600}
.side-foot{margin-top:auto;padding:14px 16px;border-top:1px solid var(--border);display:flex;align-items:center;gap:10px}
.avatar{width:34px;height:34px;border-radius:10px;display:flex;align-items:center;justify-content:center;font-size:13px;font-weight:700;color:#fff}
.side-foot .n{font-size:13px;font-weight:600}
.side-foot .r{font-size:11.5px;color:var(--muted)}
.side-foot .out{margin-left:auto;color:var(--muted-2);background:none;border:none;font-size:16px}

.main{overflow-y:auto;height:100vh}
.topbar{height:60px;display:flex;align-items:center;justify-content:space-between;padding:0 28px;position:sticky;top:0;background:rgba(245,246,251,.8);backdrop-filter:blur(8px);z-index:5}
.topbar .crumb{font-size:13px;color:var(--muted)}
.content{padding:8px 28px 60px;max-width:1360px}
.page-head{display:flex;align-items:flex-start;justify-content:space-between;margin:6px 0 22px;gap:16px}
.page-head h1{font-size:26px;margin:0;letter-spacing:-.4px}
.page-head .sub{color:var(--muted);font-size:13.5px;margin:5px 0 0;max-width:760px}

/* ---------- Buttons ---------- */
.btn{background:var(--primary);border:none;color:#fff;padding:10px 16px;border-radius:11px;font-size:13.5px;font-weight:600;box-shadow:0 2px 8px rgba(91,91,214,.25)}
.btn:hover{background:var(--primary-ink)}
.btn.sec{background:#fff;border:1px solid var(--border);color:var(--ink);box-shadow:var(--sh)}
.btn.sec:hover{background:var(--bg-2)}
.btn.ghost{background:transparent;border:1px solid var(--border);color:var(--muted);box-shadow:none}
.btn.sm{padding:7px 12px;font-size:12.5px}
.btn.danger{background:#fff;border:1px solid var(--red-bg);color:var(--red)}

/* ---------- KPIs ---------- */
.kpis{display:grid;grid-template-columns:repeat(5,1fr);gap:14px;margin-bottom:24px}
.kpi{background:var(--card);border:1px solid var(--border);border-radius:var(--r);padding:16px 18px;box-shadow:var(--sh)}
.kpi .lbl{font-size:12px;color:var(--muted);font-weight:600}
.kpi .val{font-size:30px;font-weight:800;margin-top:6px;letter-spacing:-1px}
.kpi .val small{font-size:14px;font-weight:600;color:var(--muted);letter-spacing:0}

/* ---------- Cards / grids ---------- */
.grid{display:grid;gap:16px}
.g3{grid-template-columns:repeat(3,1fr)}
.g2{grid-template-columns:repeat(2,1fr)}
.card{background:var(--card);border:1px solid var(--border);border-radius:var(--r);box-shadow:var(--sh)}
.card.pad{padding:18px 20px}
.card h3{margin:0 0 14px;font-size:15px}
.section-t{font-size:12px;color:var(--muted);font-weight:700;text-transform:uppercase;letter-spacing:.06em;margin:26px 0 12px}

/* agent card */
.agent-card{background:var(--card);border:1px solid var(--border);border-radius:16px;padding:18px;box-shadow:var(--sh);transition:.15s;cursor:pointer}
.agent-card:hover{box-shadow:var(--sh-lg);transform:translateY(-2px)}
.agent-top{display:flex;align-items:center;gap:12px}
.agent-av{width:46px;height:46px;border-radius:14px;display:flex;align-items:center;justify-content:center;color:#fff;font-weight:800;font-size:18px;flex:none}
.agent-name{font-weight:700;font-size:16px}
.agent-role{font-size:12.5px;color:var(--muted)}
.agent-desc{font-size:13px;color:var(--muted);margin:12px 0 14px;min-height:38px}
.agent-stats{display:flex;gap:18px;padding-top:12px;border-top:1px solid var(--border-2)}
.agent-stats .s .n{font-size:18px;font-weight:800}
.agent-stats .s .l{font-size:11px;color:var(--muted)}

/* chips / badges */
.badge{display:inline-flex;align-items:center;gap:5px;padding:3px 10px;border-radius:20px;font-size:11.5px;font-weight:600}
.b-green{background:var(--green-bg);color:var(--green)}
.b-amber{background:var(--amber-bg);color:var(--amber)}
.b-red{background:var(--red-bg);color:var(--red)}
.b-blue{background:var(--blue-bg);color:var(--blue)}
.b-violet{background:var(--violet-bg);color:var(--violet)}
.b-gray{background:var(--bg-2);color:var(--muted)}
.b-default{background:#fff4e0;color:#b06a00;border:1px solid #f5e2bf}
.dot{width:8px;height:8px;border-radius:50%}
.pill{display:inline-flex;align-items:center;gap:6px;font-size:12px;font-weight:600;color:var(--muted);background:var(--bg-2);padding:5px 11px;border-radius:20px}
.pill .av{width:16px;height:16px;border-radius:5px}

/* tables */
table{width:100%;border-collapse:collapse}
thead th{font-size:11px;color:var(--muted);text-transform:uppercase;letter-spacing:.05em;text-align:left;padding:12px 18px;border-bottom:1px solid var(--border);font-weight:700}
tbody td{padding:13px 18px;border-bottom:1px solid var(--border-2);font-size:13.5px}
tbody tr:last-child td{border-bottom:none}
tbody tr:hover{background:#fafbff}
.mono{font-family:var(--mono);font-size:12.5px}
.muted{color:var(--muted)}
.right{text-align:right}
.nowrap{white-space:nowrap}
.folio{font-weight:700}
.empty{padding:52px 20px;text-align:center;color:var(--muted)}

/* progreso paso */
.paso{display:flex;align-items:center;gap:8px;min-width:110px}
.paso .track{flex:1;height:6px;background:var(--bg-2);border-radius:4px;overflow:hidden;min-width:60px}
.paso .fill{height:100%;background:var(--primary);border-radius:4px}
.paso .n{font-size:11px;color:var(--muted);font-family:var(--mono)}

/* toolbar */
.toolbar{display:flex;align-items:center;gap:10px;margin-bottom:16px;flex-wrap:wrap}
.search{flex:1;min-width:220px;display:flex;align-items:center;gap:8px;background:#fff;border:1px solid var(--border);border-radius:11px;padding:10px 13px;box-shadow:var(--sh)}
.search input{border:none;outline:none;width:100%;background:none}
.spacer{flex:1}

/* forms */
.field{margin-bottom:14px}
.field label{display:block;font-size:13px;font-weight:600;margin-bottom:6px}
.field .h{font-size:12px;color:var(--muted);margin-top:4px}
.field input,.field select,.field textarea{width:100%;padding:10px 12px;background:#fbfbfe;border:1px solid var(--border);border-radius:10px}
.field input:focus,.field select:focus,.field textarea:focus{outline:none;border-color:var(--primary);background:#fff}
.field textarea{min-height:70px;resize:vertical}
.row2{display:grid;grid-template-columns:1fr 1fr;gap:14px}
.row-tog{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:8px 0}
.sw{position:relative;width:44px;height:25px;flex:none}
.sw input{opacity:0;width:0;height:0}
.sw .sl{position:absolute;inset:0;background:#d7dae6;border-radius:20px;transition:.15s}
.sw .sl:before{content:"";position:absolute;width:19px;height:19px;left:3px;top:3px;background:#fff;border-radius:50%;transition:.15s;box-shadow:0 1px 3px rgba(0,0,0,.2)}
.sw input:checked+.sl{background:var(--primary)}
.sw input:checked+.sl:before{transform:translateX(19px)}
.range-lbl{display:flex;justify-content:space-between;font-size:12px;color:var(--muted);margin-bottom:4px}
input[type=range]{width:100%;accent-color:var(--primary)}

/* drawer (editor de agente) */
.drawer-bg{position:fixed;inset:0;background:rgba(30,34,55,.35);display:none;z-index:40}
.drawer-bg.on{display:block}
.drawer{position:fixed;top:0;right:0;height:100vh;width:720px;max-width:100%;background:var(--card);box-shadow:-8px 0 40px rgba(30,35,70,.18);transform:translateX(100%);transition:.22s;z-index:41;display:flex;flex-direction:column}
.drawer.on{transform:none}
.drawer-head{padding:22px 28px;border-bottom:1px solid var(--border);display:flex;align-items:center;gap:14px}
.drawer-body{padding:22px 28px;overflow-y:auto;flex:1;font-size:14.5px}
.drawer-body .field label{font-size:14px}
.drawer-body .field input,.drawer-body .field select,.drawer-body .field textarea{padding:11px 13px;font-size:14px}
.drawer-body .field textarea{min-height:84px}
.drawer-foot{padding:18px 28px;border-top:1px solid var(--border);display:flex;gap:10px;justify-content:flex-end}
.tabs{display:flex;gap:6px;margin-bottom:18px;background:var(--bg-2);padding:4px;border-radius:11px}
.tabs button{flex:1;border:none;background:none;padding:9px 6px;border-radius:8px;font-size:13px;font-weight:600;color:var(--muted)}
.tabs button.active{background:#fff;color:var(--primary-ink);box-shadow:var(--sh)}

/* modal */
.modal-bg{position:fixed;inset:0;background:rgba(30,34,55,.4);display:none;align-items:center;justify-content:center;z-index:45;padding:20px}
.modal-bg.on{display:flex}
.modal{width:520px;max-width:100%;max-height:88vh;overflow-y:auto;background:var(--card);border-radius:18px;padding:24px;box-shadow:var(--sh-lg)}
.modal h2{margin:0 0 16px;font-size:19px}
.modal .actions{display:flex;gap:10px;justify-content:flex-end;margin-top:18px}
.small{font-size:12.5px;color:var(--muted)}

/* toast */
.toast{position:fixed;right:22px;bottom:22px;background:#fff;border:1px solid var(--border);color:var(--ink);padding:13px 17px;border-radius:12px;font-size:13.5px;box-shadow:var(--sh-lg);opacity:0;transform:translateY(8px);transition:.2s;z-index:60;display:flex;align-items:center;gap:9px;pointer-events:none}
.toast.on{opacity:1;transform:none}
.toast .dot{width:9px;height:9px;border-radius:50%;background:var(--green)}
.toast.err .dot{background:var(--red)}

/* chat bubbles */
.thread{max-height:56vh;overflow:auto;padding:4px}
.bub{max-width:80%;padding:9px 13px;border-radius:14px;margin-bottom:9px;font-size:13.5px;white-space:pre-wrap}
.bub.out{background:var(--primary-soft);margin-left:auto;border-bottom-right-radius:4px}
.bub.in{background:var(--bg-2);border-bottom-left-radius:4px}
.bub .who{font-size:11px;color:var(--muted);margin-bottom:2px;font-weight:600}

/* ---------- Simulador de chat (estilo WhatsApp) ---------- */
.chat-wrap{max-width:520px;margin:0 auto;border:1px solid var(--border);border-radius:18px;overflow:hidden;box-shadow:var(--sh-lg);background:#efeae2}
.chat-head{display:flex;align-items:center;gap:11px;padding:12px 16px;background:#0b8a6b;color:#fff}
.chat-head .nm{font-weight:700}.chat-head .st{font-size:11.5px;opacity:.85}
.chat-msgs{padding:16px;min-height:420px;max-height:56vh;overflow-y:auto;
  background-image:radial-gradient(rgba(0,0,0,.03) 1px,transparent 1px);background-size:18px 18px}
.msg{max-width:78%;padding:8px 11px;border-radius:12px;margin-bottom:6px;font-size:13.5px;line-height:1.45;box-shadow:0 1px 1px rgba(0,0,0,.08);position:relative;white-space:pre-wrap}
.msg.me{background:#d9fdd3;margin-left:auto;border-top-right-radius:3px}
.msg.ag{background:#fff;border-top-left-radius:3px}
.msg .fb{display:flex;gap:6px;margin-top:6px;padding-top:6px;border-top:1px solid #eee}
.msg .fb button{border:1px solid var(--border);background:#fff;border-radius:8px;padding:3px 9px;font-size:12px;color:var(--muted)}
.msg .fb button.ok:hover{background:var(--green-bg);color:var(--green);border-color:var(--green-bg)}
.msg .fb button.no:hover{background:var(--red-bg);color:var(--red);border-color:var(--red-bg)}
.msg .fb .done{font-size:11.5px;font-weight:600;padding:3px 4px}
.chat-input{display:flex;gap:8px;padding:12px;background:#f0f0f0;border-top:1px solid var(--border)}
.chat-input textarea{flex:1;border:1px solid var(--border);border-radius:22px;padding:9px 14px;resize:none;min-height:20px;max-height:90px;background:#fff}
.chat-input button{width:44px;height:44px;border-radius:50%;border:none;background:#0b8a6b;color:#fff;font-size:18px;flex:none}
.seg{display:inline-flex;background:var(--bg-2);border-radius:10px;padding:3px}
.seg button{border:none;background:none;padding:7px 14px;border-radius:8px;font-size:13px;font-weight:600;color:var(--muted)}
.seg button.on{background:#fff;color:var(--primary-ink);box-shadow:var(--sh)}

@media (max-width:1150px){.kpis{grid-template-columns:repeat(3,1fr)}.g3{grid-template-columns:1fr 1fr}}
@media (max-width:820px){.app.on{grid-template-columns:1fr}.sidebar{display:none}.g3,.g2{grid-template-columns:1fr}.kpis{grid-template-columns:1fr 1fr}}

/* Barra de búsqueda y filtros de tablas */
.filtros input,.filtros select{padding:9px 12px;background:#fbfbfe;border:1px solid var(--border);border-radius:10px;font-size:13.5px}
.filtros input:focus,.filtros select:focus{outline:2px solid var(--primary);outline-offset:-1px}
.side-foot{cursor:pointer}
.side-foot:hover{background:var(--bg-2)}